Frequently Asked Questions

What is Eston House?

Eston House is a clothing brand inspired by the timeless style often associated with old money elegance. We focus on creating pieces that reflect classic design, quiet refinement, and devoted detailing.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the UK, no minimum required.

How long does delivery take?

Delivery Times

  • Processing Time: 1–2 business days
  • Estimated Delivery Time: 3–5 business days after dispatch

Order Cut-Off Time
Orders placed before 12:00 PM (GMT) will begin processing the same working day. Orders placed after this time will be processed on the following working day.

For full details, see ourShipping policy

Do you ship internationally?

At this time, we only ship within The United Kingdom. We’re focused on delivering a high-quality local experience if we expand shipping zones, you’ll be the first to know!

What is your return policy?

We offer easy returns within 30 days of receiving your order. There are no restocking fees.

This means you can return your item within 30 days, after the delivery of your order.

For full details, see our Refund policy

How long do refunds take?

Once your return has arrived at our processing centre and been inspected, we will notify you by e-mail.

Approved refunds will be issued within 5–10 business days to your original payment method.

Please note:

  • Depending on your bank/card provider, it may take up to 14 business days for the refund to appear.
  • If a return is not approved (e.g., used or damaged items), we will contact you to discuss next steps.

Can I exchange an item?

Absolutely. If you'd like a different size or style, just let us know in your return email and we’ll help make it happen.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are securely processed and encrypted.

Is my personal and payment information safe?

Yes. Your privacy and security are our top priorities. Eston House uses secure checkout technology and never stores your payment details.

I didn't receive my order what should I do?

First, check your tracking link. If it’s been more than 8 business days and your parcel hasn’t arrived, email us at info@estonhouse.com and we’ll investigate right away.

Can I update or cancel my order?

If your order hasn’t shipped yet, we may be able to make changes. Please contact us as soon as possible after placing the order and we’ll do our best to accommodate.

Still need help?

No worries we’re here for you. Just drop us a message at info@estonhouse.com and our friendly support team will be happy to assist.